1. Overview
Chatboz respects user privacy and is committed to protecting personal data.
This Privacy Policy explains how information is collected, used, and stored when using the Chatboz platform and APIs.
2. Information We Collect
Chatboz may collect the following types of data:
Account Information
- Name
- Email address
- Organization
- Login credentials
Usage Data
- Chat interactions
- API usage logs
- Conversation metadata
- Bot configuration data
Technical Data
- IP address
- Browser or device information
- API request logs
3. How We Use Data
Collected data may be used to:
- Provide chatbot services
- Process API requests
- Improve AI performance
- Monitor system stability and security
- Prevent abuse and fraud
4. AI Processing
User messages and documents may be processed by AI systems to generate responses.
This processing may involve:
- Language models
- Vector search systems
- Knowledge retrieval systems
Important: Chatboz does not sell user data to third parties.
5. Data Retention
Chatboz retains data only for as long as necessary to:
- Operate the service
- Provide analytics and debugging
- Comply with legal obligations
Important: Users may request deletion of their data.
6. Data Security
Chatboz implements security measures including:
| Security Measure | Description |
|---|---|
| Encrypted Communication | All API communication uses HTTPS |
| Secure Authentication | JWT tokens and secure login systems |
| Infrastructure Monitoring | 24/7 system monitoring and alerts |
| Access Control | Role-based permissions and restrictions |
7. Third-Party Services
Chatboz may integrate with third-party services such as:
- AI model providers (OpenAI, Google AI, etc.)
- Analytics tools
- Cloud infrastructure providers
These services may process data only as necessary to provide the platform.
8. User Rights
Users may request:
- Access to stored data
- Correction of personal data
- Deletion of their account and information